Throughout modern history the postal industry has played a role in connecting people, businesses, and governments around the world. Today we’re witnessing a decline and reinvention in the traditional mail delivery business as fast (and in some cases free) e-commerce options emerge.
International trade trends have compounded the effect of the growth and evolution of e-commerce as a substitute for conventional post. More than 38 percent of all cross-border parcels in 2017 originated in China, according to the IPC. In the UK, an impressive 40 percent of online shoppers made their most recent purchases directly from China, according to the same survey.
While these conditions stimulate competition among traditional commercial parcel companies and encourage product diversification strategies, improved service and investment in innovation appear to be critical to their future revenue streams.
Electronic commerce, aka e-commerce, was introduced more than 50 years ago to share financial or business documents from one company to another. Today, with the spread of the Internet and retail giants such as eBay and Amazon, online shopping is probably what comes to mind for most people when they hear e-commerce mentioned. According to the US Census Bureau, e-commerce retail sales in 2000 were valued at $27.6 billion. By 2016, e-commerce retail sales grew by more than 1,300 percent to over $390 billion. Census Bureau is one of many agencies now actively tracking e-commerce...